Hey! Random research question. In the Tech Field of Usability, corporations focus on things to enhance the UX, i.e. making a "buy" button bigger, etc. I'm on the lookout for designs of online & real life processes that show BAD UX, i.e. "refugee status" is difficult & time consuming. There are SO many smaller examples of this that perpetuate racism, classism, etc. This can apply to orgs that have GOOD intentions but fail in their follow through. Starbucks offers free college to their workers, but only SELECT college, not a more convenient college program for the workers-like their local community college or an aspirational university which they might actually get accepted into.
UX, CX & What Your Audience is Really Seeing