Audience Experience

So, 2 sales men show up at your door.  They offer the pitch and you accept, why not switch cable companies?  They tell you how smooth the transition will be.  The American Way of Progress.  Right? And then you fall through the cracks. Schedule a date, and then reschedule according to your schedule.  No harm, no foul. Right? Company A, whom you've had for 30 years, switches off the phone line on the original date.  Why?  Because the Cable company declared they were taking over service as of that date.  No follow up phone call from Company A to confirm this.  Nevermind you were told that YOU would have to be the one to call to cancel. Company B, your current service provider (cable, internet and PHONE) is nowhere to be found.  Especially when asked about the PHONE part of the deal. Company C, (the giant conglomerate you have agreed to) can move the date of the new install up.  Leaving your 72 year old mother without home ph...