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How to Lose a New Customer

So, 2 sales men show up at your door.  They offer the pitch and you accept, why not switch cable companies?  They tell you how smooth the transition will be.  The American Way of Progress.  Right?

And then you fall through the cracks.

Schedule a date, and then reschedule according to your schedule.  No harm, no foul. Right?

Company A, whom you've had for 30 years, switches off the phone line on the original date.  Why?  Because the Cable company declared they were taking over service as of that date.  No follow up phone call from Company A to confirm this.  Nevermind you were told that YOU would have to be the one to call to cancel.

Company B, your current service provider (cable, internet and PHONE) is nowhere to be found.  Especially when asked about the PHONE part of the deal.

Company C, (the giant conglomerate you have agreed to) can move the date of the new install up.  Leaving your 72 year old mother without home phone service for 5 days.  She has a cell phone, but all of her long distance calls are on the landline.  Not to mention all the people trying to reach her, getting a message that her service has been disconnected.  (Yes, apparently a landline means a lot to some people!)

When there are multiple complicated issues, I would like one person to call and help to make the transition easy.  Like the 2 salespeople who were so "friendly" to begin with.  I'd appreciate someone to sell me on the idea of staying with the new company.

Sorry, Verision Fios Customer Service.  Big Fail.

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