Skip to main content

How to Lose a New Customer

So, 2 sales men show up at your door.  They offer the pitch and you accept, why not switch cable companies?  They tell you how smooth the transition will be.  The American Way of Progress.  Right?

And then you fall through the cracks.

Schedule a date, and then reschedule according to your schedule.  No harm, no foul. Right?

Company A, whom you've had for 30 years, switches off the phone line on the original date.  Why?  Because the Cable company declared they were taking over service as of that date.  No follow up phone call from Company A to confirm this.  Nevermind you were told that YOU would have to be the one to call to cancel.

Company B, your current service provider (cable, internet and PHONE) is nowhere to be found.  Especially when asked about the PHONE part of the deal.

Company C, (the giant conglomerate you have agreed to) can move the date of the new install up.  Leaving your 72 year old mother without home phone service for 5 days.  She has a cell phone, but all of her long distance calls are on the landline.  Not to mention all the people trying to reach her, getting a message that her service has been disconnected.  (Yes, apparently a landline means a lot to some people!)

When there are multiple complicated issues, I would like one person to call and help to make the transition easy.  Like the 2 salespeople who were so "friendly" to begin with.  I'd appreciate someone to sell me on the idea of staying with the new company.

Sorry, Verision Fios Customer Service.  Big Fail.
Labels:

Comments

Post a Comment

Popular posts from this blog

Mark Twain in the Azores

I've been doing some research on Twain's visit to the Azores. He stopped in Horta on his way to Palestine-a series of correspondences that would become his book,  Innocents Abroad. Most of what he wrote about the Azores in that book was not kind, he was trying to create jokes-and also created a cynical sense of the superiority of the American traveler. He made himself the joke of an ugly American-especially viewed from the perspective of today. In the Book about the Dabneys, there is evidence that he was in their house. Below is a quote from one of the female residents. “At 10 the parlor was quite full….One young man had his note-book out all the time and remarked as I gave him some verbena,’I am taking notes as I am a correspondent of a paper’.  ‘Horrors;, writes CPD, “how we may appear in print,’
Post a Comment
Read more

#BLM Art and Former Statues

#BLM Art and Former Statues Not only have there been gorgeous murals going up around the world in support of Black Lives Matter, but they are also painting the streets themselves. Black Lives Matter in huge letters, visible from space, or at least from small aircraft. And the statues, ALL the statues seem to be coming down, all the ones which lack compassion.  And even the ones of old men, who might be on the good side of history.  In these days, it is better to rethink everything.  Even those who fought, did they not fight hard enough?  Did they do everything and we are still stuck in this world? Would their ghosts be fighting for change, along with the protesters?  I imagine the ghosts on the better, more equitable side of history, cheering on the living.  All the energy (both living and dead) are contributing to the new world.  And even the ghosts with regretful pasts, are changing their minds.  Even they can change their minds, even they can f...
Post a Comment
Read more

America is on fire!

Plenty of virtual ink has been spilled about the horrendous treatment of African Americans at the hands of the American police.  Those who are supposed to protect and serve will easily kill anyone with non-white skin.  This also applies to immigrants, those with accents and those with mental health issues. But African Americans were brought to this country illegally, forced to work, and have never been freed of the social idea that they can never have respect, especially from "authorities". This has been an issue for the past 400 years, but after 2 months of being locked up, America is bursting at the seams in trying to get the attention of the non-leaders, calling for justice for a man who was choked to death on video over a long period of 8 minutes. Earlier in the week was a black man who was birding in Central Park who videotaped a white woman who called 911 on him.  She knew to call out race, to say that an African American man was threatening her life-even though she...
Post a Comment
Read more