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Healthcare UX Urged by Obama

Obama urges people to keep trying to get Healthcare coverage, (even offline!) because the UX problems of the Healthcare.gov have been the biggest headline so far!  When the top level Commander In Chief has to address the issue of Bad UX, you know it's time to pay attention.

And as the best reporter of our day, Andy Borowitz has written about the Government Shut Down as furthering the agenda of those who make your life annoying.   He also explores the issue of people who may have waited their entire lives to get healthcare, but get frustrated when faced with a slow website.

Public rumblings have been going on since everything went live.  But, even prior, there was a report on WSJ about a certain lack of testing.  See below for the tip of the iceberg, as of 9/26/13:

Many of the community groups that will sign up New Yorkers up for health insurance beginning Tuesday are uneasy they haven't tested the online portal that governs the system.
"That's the one thing we would have liked," said Elizabeth Benjamin, with the Community Service Society of New York, who added that she believed the system would work.
The online sign-up involves combing through coverage options, deductibles and prices, a process expected to take 30 to 45 minutes. The community workers have been trained on the Web tool but haven't tried it.State officials said they never planned to allow community providers access to the portal before the Oct. 1 launch. A state Department of Health spokesman said testing was still under way to ensure the system worked but that everything was "on track."
Others said they expected computer glitches in the first day or two. "The kinks, they'll all come out on day one," said Lorraine Leong, with the William F. Ryan Community Health Center.
Consumers, state officials and social-service providers in the 36 states using the federal government's insurance exchange will review coverage options using a web tool they won't see before Oct. 1.
—Josh Dawsey

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Full Links:
Obama:
http://news.cnet.com/8301-13578_3-57608374-38/obama-administration-vows-tech-surge-for-healthcare.gov/

Andy Borowitz:
http://www.newyorker.com/online/blogs/borowitzreport/2013/10/cruz-the-dream-of-keeping-poor-people-from-seeing-a-doctor-must-never-die.html

http://www.newyorker.com/online/blogs/borowitzreport/2013/10/nation-that-waited-decades-for-health-care-infuriated-by-slow-web-site.html

WSJ
http://online.wsj.com/news/articles/SB10001424052702303342104579097164277546186


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