Skip to main content

Healthcare UX Urged by Obama

Obama urges people to keep trying to get Healthcare coverage, (even offline!) because the UX problems of the Healthcare.gov have been the biggest headline so far!  When the top level Commander In Chief has to address the issue of Bad UX, you know it's time to pay attention.

And as the best reporter of our day, Andy Borowitz has written about the Government Shut Down as furthering the agenda of those who make your life annoying.   He also explores the issue of people who may have waited their entire lives to get healthcare, but get frustrated when faced with a slow website.

Public rumblings have been going on since everything went live.  But, even prior, there was a report on WSJ about a certain lack of testing.  See below for the tip of the iceberg, as of 9/26/13:

Many of the community groups that will sign up New Yorkers up for health insurance beginning Tuesday are uneasy they haven't tested the online portal that governs the system.
"That's the one thing we would have liked," said Elizabeth Benjamin, with the Community Service Society of New York, who added that she believed the system would work.
The online sign-up involves combing through coverage options, deductibles and prices, a process expected to take 30 to 45 minutes. The community workers have been trained on the Web tool but haven't tried it.State officials said they never planned to allow community providers access to the portal before the Oct. 1 launch. A state Department of Health spokesman said testing was still under way to ensure the system worked but that everything was "on track."
Others said they expected computer glitches in the first day or two. "The kinks, they'll all come out on day one," said Lorraine Leong, with the William F. Ryan Community Health Center.
Consumers, state officials and social-service providers in the 36 states using the federal government's insurance exchange will review coverage options using a web tool they won't see before Oct. 1.
—Josh Dawsey

====

Full Links:
Obama:
http://news.cnet.com/8301-13578_3-57608374-38/obama-administration-vows-tech-surge-for-healthcare.gov/

Andy Borowitz:
http://www.newyorker.com/online/blogs/borowitzreport/2013/10/cruz-the-dream-of-keeping-poor-people-from-seeing-a-doctor-must-never-die.html

http://www.newyorker.com/online/blogs/borowitzreport/2013/10/nation-that-waited-decades-for-health-care-infuriated-by-slow-web-site.html

WSJ
http://online.wsj.com/news/articles/SB10001424052702303342104579097164277546186


Labels:

Comments

Post a Comment

Popular posts from this blog

Where is the Real Difference among Film/TV/Online and Theater?

Other than the distribution channels, what are the REAL distinctions between Film, TV and on line media?  Other than economics, prestige and tradition, there is no difference. For instance, if you are a writer with a brilliant script, you want to maximize the exposure and influence of your work.  If you are approached by producers of various media, you’d hope to get to the “top of the food chain”. Naturally, you’d choose a Film contract-assuming that the budget would be high, as it always is-each film requiring a unique production crew, sets, even a unique accountant.  Plus, you’d hope, that each scene would have intense focus and blood, sweat and tears poured into each shot for ultimately 90 minutes of story. TV has scales of efficiencies, presumably a production company already in place, cranking out “Made for TV Movies”, or better yet-they’d allow your idea to grow and breathe, beyond the scope of 90 minutes. Maybe a miniseries? Online media (i.e. Youtube, or ANY other vid
Post a Comment
Read more

Casual Spelling

So I have a friend who is constantly posting very cynical things to Facebook.  I've decided that of all the crazies, his stuff is usually the most outlandish, so I haven't deleted him from my feed. When I saw this picture he posted, (weeks after the incident!) my eyes teared up slightly.   His comment: "Incredible that a school sign uses spellings like 'luv' and 'u'--kids will never know the true spellings of these words if this is the constant." He is of the Baby Boomer generation and I am closer to the Gen Y/Millennials.  What he doesn't get is the subtlety, and the reason the picture touched me.  I am trained in Linguistics, and he greatly underestimates the younger generations.  The very words he is complaining about are examples of casual spelling, which suggest a more personal connection to the children than the words spelled out fully. Children have been exposed to plenty examples of both kinds and it is a matter
Post a Comment
Read more

UX Review: Kobobooks.com Fails on Recommendations

As a User Experience Strategist, I am amazed at how some websites don't invest in their greatest assets.  If you are an ebook marketer, why not expose your repeat customers to your wide selection of titles?  Kobo, please give me a reason to give you my money!! Full Customer Profile & Experience: I love being surrounded by the books I have purchased.  Not that I have read all of those I own, not by any stretch.  And frankly I create a whole new pile of books TO READ everytime I tidy up and rearrange them.  That is what it means to have a physical artifact. When I am on my computer, I vary my time between work, surfing reading and allow my mind to go wherever it wants (as long as I'm not under deadline).   If I purchase an ebook, I can only read it on my laptop or my iPhone.  I refuse to purchase yet another device, when I should just read one of these paper artifacts. While doing research, there was a book that was only available on kobobooks.com, so (being game), I
Post a Comment
Read more