Skip to main content

"Uncollected Ride Fees" with Lyft

God help anyone who has to deal with technology if they are not Native English Speakers.  Technology is not designed to support them.  Accessibility is an afterthought in so many ways, not only in terms of language but also visibility (low vision, etc).

I recently had a ride with someone in a Lyft.  English was not her first language and she was working 2 jobs to support her young child. After she dropped me off, I noticed that I didn't get a prompt to tip her or to rate the ride (another Lyft driver told me that sometimes they can press the wrong button and it cancels the ride somehow)

I started a ticket the next day.  Someone got back to me, the next day, addressing me and my driver by the wrong name. It frankly sounded like a chatbot response. On my app, it showed that the ride has been completed, but that the total was $0. I tried to tip her $10, but even though the transaction looked successful, it still showed up as the ride amounting to $0. (It still looks like that).

Someone else got back to me via email the day after, apologizing for the first email and seeming like a human, assuring me that he had fixed everything and also gave her a good rating.  However, today, I received another email with the subject headed "Uncollected Ride Fees"

The question: Has my driver received her money or not?  How many other drivers have had a similar problem and what is Lyft doing to make sure everything ends up fair and square?

Comments

Post a Comment

Popular posts from this blog

Network is the Broadway Play Worth Watching

Of all the big plays of the moment, no play does a better homage to the spirit of the tale than Network-currently starring Bryan Cranston.  It’s a perfect American story-created in England. The surrounding immersive media is just the beginning.  The line “I’m Mad as Hell” is presented perfectly the first time, and then highlighted as a regular battle cry-you wonder if this is made from a movie from the 1970’s (it was) or if it was written tomorrow. It takes too much of the insanity of the media-centric world to too many logical conclusions. It plays with your mind over and over, as if media is just an extended magic trick-constantly diverting your attention. For this play, it’s worth it to pay attention.
Post a Comment
Read more

Turn to Tech Scam

I recently had an interaction with a company called  Turn To Tech , who are offering to train people and then postponing payment until after you've gotten a job. Standard, right? Except their pitch is heavy on the sales and less on the info.  I filled out a simple, online form and their first email response was: "Are you available to come in to discuss the course?  The class is a pay after you receive a job type of course, however it will require some pre-work assessment , etc.  That can be gone over with you when you come in.  " Of course? Standard grammar not required. "A-Pay-After-You-Receive-A-Job-Type" of course.  Of course, you could call it an "Income Based Payment". I had to ask 3 more times how much the class would be before and after. "It is $6,000 before the course is complete if you do not want to approach the pay after you receive a job, which is $9,000."  This makes the government look good. Get me back my 6.7% rate...
Post a Comment
Read more

Healthcare UX Urged by Obama

Obama urges people to keep trying to get Healthcare coverage, (even offline!) because the UX problems of the Healthcare.gov have been the biggest headline so far!  When the top level Commander In Chief has to address the issue of Bad UX, you know it's time to pay attention. And as the best reporter of our day, Andy Borowitz has written about the Government Shut Down as furthering the agenda of those who make your life annoying .   He also explores the issue of people who may have waited their entire lives to get healthcare, but get frustrated when faced with a slow website. Public rumblings have been going on since everything went live.  But, even prior, there was a report on WSJ about a certain lack of testing.  See below for the tip of the iceberg, as of 9/26/13: Many of the community groups that will sign up New Yorkers up for health insurance beginning Tuesday are uneasy they haven't tested the online portal that governs the system. "That's the one th...
Post a Comment
Read more