As a User Experience Strategist, I am amazed at how some websites don't invest in their greatest assets. If you are an ebook marketer, why not expose your repeat customers to your wide selection of titles? Kobo, please give me a reason to give you my money!! Full Customer Profile & Experience: I love being surrounded by the books I have purchased. Not that I have read all of those I own, not by any stretch. And frankly I create a whole new pile of books TO READ everytime I tidy up and rearrange them. That is what it means to have a physical artifact. When I am on my computer, I vary my time between work, surfing reading and allow my mind to go wherever it wants (as long as I'm not under deadline). If I purchase an ebook, I can only read it on my laptop or my iPhone. I refuse to purchase yet another device, when I should just read one of these paper artifacts. While doing research, there was a book that was only available on kobobook...
UX, CX & What Your Audience is Really Seeing
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